Privacy Policy

Last updated: June 03, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the conditions below. These definitions apply whether the terms appear in singular or plural.

Definitions

For this Privacy Policy:

  • Account means a unique account created for you to access our Service.

  • Affiliate means an entity controlled by or under common control with a party.

  • Company (“we,” “us,” “our”) refers to Tru Luv Club, Australia.

  • Cookies are small files stored on your device that track your browsing activity.

  • Country refers to Victoria, Australia.

  • Device means any device that can access the Service such as a computer or mobile phone.

  • Personal Data means any information relating to an identified or identifiable individual.

  • Service refers to the Tru Luv Club website and related services.

  • Service Provider means any third-party company or individual who processes data on our behalf.

  • Usage Data means data collected automatically when using the Service.

  • Website means https://www.truluvclub.com.au.

  • You means the individual using the Service.

Information We Collect

We collect Personal Data when you:

  • Sign up for our newsletter (name, email)

  • Submit a contact form (name, email)

  • Book classes or services via our scheduling system (name, email, phone number, payment details)

We also collect Usage Data automatically, such as:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Device information

  • Mobile device identifiers, if applicable

Use of Your Personal Data

We use your Personal Data to:

We use your personal information to:

  • Provide and maintain our services

    This includes managing your account, bookings, and access to service features, as well as monitoring site usage and ensuring security.

  • Process transactions

    To securely process payments and fulfil any contracts related to products or services you’ve purchased.

  • Communicate with you

    We may contact you via email, phone, SMS, or push notifications to:

    • Confirm bookings or transactions

    • Provide updates or support

    • Share promotional offers, news, or event info (unless you opt out)

  • Respond to your enquiries

    To manage and resolve customer support requests or general enquiries.

  • Improve our services

    We analyse user behaviour to improve the site, our services, marketing strategies, and your overall experience.

  • Comply with legal obligations

    To meet legal requirements, including fraud prevention and regulatory compliance.

  • Support business operations

    Your data may be used in the event of business transfers, such as mergers or acquisitions.

  • For other legitimate purposes

    Such as data analysis, identifying trends, and assessing the effectiveness of promotional campaigns.

Third-Party Service Providers

We share your personal data with trusted third-party service providers who help us operate our website, process payments, communicate with you, or analyse site usage. These include:

  • Squarespace – for website hosting and analytics

  • Stripe – for secure payment processing

  • Squarespace Email Marketing – to send you updates and offers (only if you subscribe)

  • Acuity – if integrated for appointments or reservations

These third parties are only given the information necessary to perform their specific services and are required to handle your data securely and in compliance with relevant privacy laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve and analyse our Service:

  • Necessary Cookies: Essential for Service operation (e.g., authentication)

  • Cookies Policy Acceptance Cookies: Track your acceptance of our cookie policy

  • Functionality Cookies: Remember your preferences (e.g., language, login)

You can control cookie preferences via your browser settings, but disabling some cookies may affect your experience.

Your Privacy Rights (Australian Privacy Principles)

Under Australian privacy law, you have the right to:

  • Access the Personal Data we hold about you

  • Request correction of inaccurate or incomplete data

  • Withdraw consent to marketing communications

  • Request deletion of your data where permitted by law

To exercise these rights, contact us via hello@truluvclub.com.au

Data Storage & Security

We store your information securely using encryption and best practices. We retain Personal Data only as long as necessary for the purposes outlined.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: hello@truluvclub.com.au